Phone: (519) 746-4761

Canadian Address:

169 Lexington Court, Unit I

Waterloo, ON, N2J 4R9

 

US Address:

Niagara Falls, NY 14305

Canadian/International ship from Waterloo; US orders from Buffalo, NY.

For a detailed quote including applicable taxes, proceed to checkout

Ordering

Orders shipping to US addresses are billed in $US & ship from Buffalo, NY.
Orders shipping to Canadian addresses are billed in $CAD & ship from Waterloo, ON. PST/GST/HST is charged.
Orders shipping to International destinations are billed in $US. Duty & VAT & brokerage NOT included.

No credit card information is stored on the website or any other computer in our organization.
 

Billing Address:

This address is used as the primary contact information for an order. If a Credit Card is the chosen method of payment, the Billing Address must match the address registered to the Credit Card.

Shipping Address

This is the address the goods are shipped to. Also the Shipping Address is used to determine currency and tax calculations.

Orders shipped to Canadian destinations are charged in CAD. All orders shipped to the USA and other areas of the world are charged in USD. Sales taxes are applied only to orders with Canadian destinations. 

Minimum Order Amounts

Our minimum on-line order is $5.00 in product for anything on the website for anyone, anywhere. A $4.00 handling surcharge applies only if you buy less than $5.00.

Purchase order minimums are $100.
See below for details.

Freight

We do not offer any free shipping currently. But, our prices are low enough that if you order $25-35 in total it will come out less than companies that offer "free" shipping. If you find otherwise, on products of comparable quality, let us know; we may simply have overlooked something. 

US Orders

  • USPS/FedEx Ground orders are from Buffalo, NY & if received by 11AM are usually sent same day
  • USPS delivery guarantees are such that Priority Mail & even 1st Class Packages are delivered within 1-2 days to most of New England & states bordering Lake Ontario & Lake Erie.
  • Indigo Instruments pays all cross border charges when shipped on our accounts.
  • Visa/Mastercard/Amex are accepted on-line.
  • Personal checks & international money orders should be sent to the Waterloo, ON address. Checks must clear before goods are shipped.
  • Wire transfers are required for larger orders from customers without prior credit history. Exception are made for Universities, Colleges, Federal & State government agencies.

Canadian Orders

  • Notice: Canada Post Labour Dispute

    Orders are shipping during the postal labour dispute. Your orders may experience delays of 1–3 business days. But rest assured, you can still place orders and receive your products.
  •  

  • Orders received by 2PM normally ship that business day from Waterloo, ON..
  • Visa/Mastercard/Amex are accepted on-line.
  • Cash is required for orders <$20 when picked up. Do your order on-line first, choose "quote" & note in Comments when you plan to pick up. One hour notice is required for 10-4:30 pickup Mon.-Fri.
  • Personal cheques & money orders can be sent to 169 Lexington Crt., Unit I, Waterloo, ON N2J 4R9. Cheques must clear before goods are shipped.
  • Wire transfers are required for larger orders from customers without prior credit history. Exception are made for Universities, Colleges, Federal & Provincial government agencies.

Purchase Orders

Purchase orders are only accepted from Canadian and American academic institutions, federal, provincial/state departments and public institutions such as museums. Requirements are as follows:

  1. $100 minimum not including freight or taxes
  2. Fax to 519-747-5636 or send as a file attachment or mail to the Waterloo address
  3. Include complete billing and shipping address information
  4. Include the name and telephone number of the accounts payable person
  5. US purchase orders over $800 must include a Fed Tax ID #
  6. Include provincial or state exemption numbers if applicable.